Hi! How May I Help You Today?

online-chatting

So…if you’ve been reading my recent posts, you’ll probably have already read my rant about calling in for customer service. Well…I recently decided to try to go a different route and try the “Chat With An Agent” option, instead. To compare, I suppose. Or maybe so I wouldn’t have to listen to that elevator music and whatnot while I’m waiting.

I had a somewhat better experience this time around. The agent was actually pretty helpful and I got my problem solved without having to argue too much with them, and in less than half an hour. I’d call that improvement.

Maybe it’s the fact that they don’t have to listen to people complain…just see it. But the don’t actually hear our annoyed tones, so maybe they’re in a more helpful mood? I don’t know.

Or maybe I got lucky and just got one of those more helpful agents. Who knows.

All I know is I finished that chat a lot less annoyed and frustrated than usual.

Although, here’s a little reminder to everyone about these chats: Screenshot, screenshot, screenshot. Way easier to prove something…also another perk of chatting (The amount of times I’ve been charged something different from what I’ve been told is unbelievable). What are you going to do on the phone…record them?

[Mini-Rant] Please Continue To Stay On The Line…

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My feelings exactly…

“Thank you for your patience. All of our agents are currently busy assisting other callers. Your call is very important to us, so please continue to stay on the line. *Insert elevator music and miscellaneous ads here*” And then you’ll hear it again in about 5 minutes…and again…and again. And each time, there’ll be a slight pause and you’ll wonder whether or not someone has finally taken your call…but nope. It’s just the same stupid automated message.

Honestly, this always bothers me. I usually call because I’m annoyed and having to hear the same automated message over and over isn’t going to make me any nicer by the time someone finally picks up my call.

They probably think that if they make you wait long enough, you’ll eventually relent, hang up and they won’t have to deal with you. But nope, they won’t have it that easy with me. I’ll stay on the line until you answer my call, and nothing is going to make the end the call. Nothing (Short of an apocalypse). Not even if I have to wait for hours (Which has happened before).

Really, though…I feel bad for those agents. They get all these annoyed customers who rant to them as if they own the company. I understand, guys. Although I’ve gotten some rude and/or pushy agents, and I definitely don’t appreciate that. But I understand how annoying us annoyed people can be.

But hey…we all have to agree the stupid automated message is annoying. But thanks for playing it every 5 minutes to mock how I race to go get the phone every time because I think that someone’s finally going to pick up.

I really appreciate you keeping my reflexes sharp.